Delivery - Delivered to front door or living room
-*Rubbish removal and assembly is not included
- Taking items up flights of stairs is not included
- Must be present at time of delivery
- Boxed items must have clear access into property. Items cannot be unboxed due to access obstructions

Gold Delivery - Delivered to room of choice AND assembly (if required)
- Rubbish removal is not included 
- Must be present at time of delivery
- This service is not available for selected locations

Platinum Delivery - Delivered to room of choice PLUS rubbish removal AND assembly (if required)
- Does not include mirror or lighting installation
- Must be present at time of delivery
- This service is not available for selected locations

What to expect:

Metro Areas - Melbourne 
- Once your order is ready for delivery, our delivery partners will be in contact within 1-2 business days to book in a delivery date that suits you. 
- A delivery window is provided.
- On the day of delivery, you will receive an additional notification when the driver is 30 mins away.

Rest of Australia
If you are not located in the Melbourne area, we use various different shipping carriers across Australia. 
- Once your order is ready for delivery it will be sent to your delivery location. This may take 1-2 weeks. 
- Our delivery partners will then contact you and provide a scheduled delivery date











-------------------

Warranty Periods

HS Living provides the original purchaser a guarantee against defects in workmanship and materials, as well as guarantees that cannot be excluded under the Australian Consumer Law. The guarantee period varies on specific product components, as listed below.

Our warranty periods are designed to give you peace of mind and ensure satisfaction with your HS Living products. HS Living provides the following warranties, which apply in addition to any rights or remedies you may have under the Australian Consumer Law:

Structural Warranty for Furniture – 5 years

Structural Warranty for Outdoor Furniture – 2 years

Structural Warranty for Lighting & Homewares – 1 year

Structural Warranty for Upholstered Furniture – 1 year

Components

Other components including fabrics, leathers, foam, feather and fibre fillings, suspension, springs, mechanisms including sofa bed mechanisms, zippers, touch fasteners, and legs are warranted against failure due to a manufacturing defect for a period of 12 months or otherwise in accordance with the Australian Consumer Law.

* All warranty periods commence from the date of delivery.

---

Warranty Terms & Conditions

Subject to Clause 11 of the Terms & Conditions – HS Living also highlighted below:

11.1. HS Living warrants against defects and remedies under these warranties are in addition to other rights and remedies of the purchaser under the Australian Consumer Law. Should your product be defective, you may choose to make a claim under the Australian Consumer Law or the HS Living warranty.

11.2. HS Living offers a warranty to cover certain Products and components of those Products. The terms of our warranty are published separately under Product Care – HS Living.

11.3. To be entitled to claim under the HS Living warranty, the defect in the part or Product must appear within the relevant time period as per the separately published warranty terms.

11.4. To the maximum extent permitted by law, including under the ACL, HS Living is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of normal wear and/or the cost of transporting the Product to and/or from the specified place of repair or replacement.

11.5. Subject to any non-excludable rights that may apply to the Customer, the warranties provided by HS Living do not apply to:

11.5.1. fabrics and leathers fading and creasing as part of normal usage;

11.5.2. foam and fillings softening and forming the shape of the user over time;

11.5.3. scars, marks and differing pore density and colour that are characteristics of natural materials;

11.5.4. damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;

11.5.5. damage caused by improper cleaning, negligence, treatment of the Product with chemicals, exposing the Product to the sun, heat, or bright light such as lamps, or otherwise caused by your acts and/or omissions; and

11.5.6. failure of the Customer to take reasonable steps to prevent the Product from becoming of unacceptable quality and damage that occurs because of such abnormal use. This includes damage that occurs because of failure to care for the Product as described in the Care Instructions – HS Living.

11.6. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the Customer’s expense.

11.7. The warranty against defects is not transferable. It is limited to the original customer specified in the original Sales Order. The warranty only applies to Products used for normal domestic purposes and excludes products used for commercial purposes.

11.8. Subject to any Non-Excludable Rights that may apply, if the Customer submits a valid warranty claim, HS Living may at its option:

11.8.1. Repair the Product

11.8.2. Replace the Product

11.8.3. Refund the cost of the Product

 

---

Claiming a Warranty

If you discover a defect in the goods covered by our warranty during the warranty period, please cease use of the goods immediately and contact HS Living.

Fabric Care 

Fabric
HS Living sofas, beds and cushions are made from a selection of curated fabrics. To best care for these fabrics we recommend vacuuming on a weekly basis to remove dust and dirt. We suggest you avoid placing these fabrics in direct sunlight, as UV will cause fading and a change in colour may occur over time. We recommend treating any spills or marks immediately with the help of a qualified professional upholstery cleaner.

To clean your fabric covers, use a professional upholstery cleaner only.

It’s normal for our customers to update their fabric covers every few years. A life well lived means plenty of chill time on the sofa. As such, a sofa is often the most popular destination in a home, and its appearance can reflect this over time.

Seat & Cushion Care
It is natural for seat foams in sofas to soften, and cushion fillings to settle over time. This is by design, and ensures maximum comfort and the desired MCM look and feel. If you were to sit on one particular seat most of the time, then naturally this will cause that seat to soften more than the others.

For maximum comfort, we suggest regularly rotating cushions to maintain their shape and loft. Cushion inserts can always be invigorated by simply laying them out in the sun to air.